Our office policy is 24 hours notice to cancel an appointment. This time frame gives our therapists an opportunity to fill the spot with another patient. If cancelling with 24 hours notice, there will be no charge for the missed appointment. If you have pre-paid for your service we can offer you a refund. However, we do charge a $5.00 fee. This fee can be avoided if you opt for a service credit instead of a refund.
Cancelling with less than 24 hours notice:
If cancelling with less then 24 hours notice, there is a fee equal to half the cost of the missed appointment. For pre-paid services the remaining balance will become a service credit and will not be refunded.
If the patient does not call and does not show up for their appointment, there will be a fee equal to the full cost of the missed appointment. No refund will be given for pre-paid services.